Africa’s transformation story is often centred around infrastructure. Cables, towers, devices, datacentres. However, transformation doesn’t start with hardware; it starts with people, with connections and insights on platforms designed to help companies understand their customers and serve them more effectively. As Mandla Mbonambi, CEO of Africonology, points out, African businesses need technology solutions flexible and agile enough to thrive despite the challenges of infrastructure, and that are localised and capable of growing with them.
“Africa doesn’t need to import digital maturity,” he continues. “What’s needed is a framework that supports scale and a way for people, companies and institutions to plug into something bigger than themselves and grow with it. That framework is an ecosystem built with intent and that brings together a diversity of roles into a shared space where ideas can evolve.”
Across the continent, pockets of innovation are already demonstrating this. From developer collectives in Nairobi to data cooperatives in Cape Town, to civic tech groups in Lagos, African communities are building the continent’s digital future from the ground up. What these institutions and individuals need are not promises of transformation, but practical and usable tools that support their goals and find new ways of working.
The most effective tools are those that meet communities where they are. Low-code platforms that allow non-technical users to prototype and test ideas. Knowledge-sharing spaces that combine online training with offline mentorship. Customer relationship management (CRM) solutions, data visualisation dashboards, and mobile form builders become increasingly valuable as they are embedded into a system that supports learning and exchange.
However, tools alone can’t bridge the gap between potential and performance. This is where infrastructure comes in. Not just technical infrastructure, but relationships, standards and shared understanding. Community and ecosystems are critical as containers for experimentation, feedback and growth.
“Digital ecosystems that work in Africa are built around context,” says Mbonambi. “They offer tools and then build support networks that make those tools useful. They understand that transformation is about unlearning and reskilling as well as upgrading systems.”
Communities also have the potential to become platforms themselves. When organisations work together to develop local solutions, they generate a resilience that can’t be bought. This becomes visible in crisis responsiveness, informal traders adopting mobile commerce, and the rise of tech-enabled cooperatives and social enterprises that are reimagining what inclusion looks like.
Africa’s strength lies in assembling its own unique operating model which is built on shared tools, local knowledge and a deep understanding of what progress looks like. This demands a different approach to digital transformation.
“Training cycles, mentoring, community governance and technology that creates ecosystems that foster collaboration,” says Mbonambi. “By building hybrid systems that accommodate both cloud and connectivity gaps, and that can handle the complexities between legacy systems and emergent platforms, it is possible to put companies on the right road to transformation.”
African digital communities are already solving problems in practical and grounded ways, so what companies need to do now is resolve challenges around access, interoperability and trust. The tools will keep evolving to maintain pace with change, so the need is to ensure the ecosystems around them are strong enough to evolve too.
“Transformation happens in the messy space between people and possibility, and the more we invest in that space, the more Africa leads,” he says. “Ecosystems created by tools like Salesforce, for example, are designed to remove the silos and the blockages to growth and collaboration so companies and communities can scale with purpose and on their own terms.”
Africa doesn’t need diluted versions of global platforms, but rather the ability to access technology with local guidance, flexible tools and ecosystems that foster growth so it becomes a participant in digital transformation.
