Passport delivery company Troskit has issued a public apology following days of customer frustration over delayed passport deliveries, acknowledging what it called “unforeseen technical issues” that disrupted operations.
In a press statement dated June 17, 2025, and released in Accra, the company expressed regret for the inconvenience caused to clients, many of whom had taken to social media to vent their anger over missed travel dates and disrupted plans.
“Troskit wishes to sincerely apologize to our valued customers for the challenges experienced with the delivery of some passports in recent days,” the company said.
The glitch, described vaguely as a technical issue affecting parts of its processing, sparked anxiety among customers awaiting vital travel documents.
Though the company did not detail the nature of the issue, it confirmed that the problem has now been resolved.
“We are happy to inform you that the issue has since been resolved,” the statement added.
The delay had ripple effects, especially among Ghanaians preparing for academic programs, medical trips, or urgent travel.
Some reportedly missed visa interviews and flights due to the unexpected service interruption.
Troskit, however, reassured affected clients that it is now “working diligently to ensure that all outstanding passports are delivered to their rightful owners without further delay.”
The company concluded its apology by thanking clients for their “patience and understanding” and emphasised its commitment to providing reliable and efficient services going forward.
While operations are reportedly back on track, many customers are still waiting to see if the promise of expedited delivery will be fulfilled in the coming days.
Troskit has not indicated whether any compensation or extended service measures will be offered to those most severely affected.
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